Manager - Technology Services

Description and Requirements
Position Summary
This position is responsible for design, implementation, and support of MetLife's enterprise data management and integration systems, the underlying infrastructure, and integrations with other enterprise systems and applications using AIX, Linux, or Microsoft Technologies.
Job Responsibilities

• Provide technical expertise in the planning, engineering, design, implementation and support of data management and integration system infrastructures and technologies. This includes the systems operational procedures and processes
• Partner with the Capacity Management, Production Management, Application Development Teams and the Business to ensure customer expectations are maintained and exceeded
• Participate in the evaluation and recommendation of new products and technologies, maintain knowledge of emerging technologies for application to the enterprise
• Identify and resolve complex data management and integration system issues (Tier 3 support) utilizing product knowledge and structured troubleshooting tools and techniques
• Support Disaster Recovery implementation and testing as required
• Experience in design and developing Automation/Scripting (shell, Perl, PowerShell, Python, Java...)
• Good decision-making skills
• Take ownership for the deliverables from the entire team
• Strong collaboration with leadership groups
• Learn new technologies based on demand
• Coach other team members and bring them up to speed
• Track project status working with team members and report to leadership
• Participate in cross-departmental efforts Leads initiatives within the community of practice
• Willing to work in rotational shifts
• Good Communication skill with the ability to communicate clearly and effectively

Knowledge, Skills and Abilities
Education

• Bachelor's degree in computer science, Information Systems, or related field.

Experience

• 10+ years of total experience and at least 7+ years of experience in Informatica applications implementation and support of data management and integration system infrastructures and technologies. This includes the system's operational procedures and processes.
• Participate in the evaluation and recommendation of new products and technologies, maintain knowledge of emerging technologies for application to the enterprise.
• Good understanding in Disaster Recovery implementation and testing
• Design and developing Automation/Scripting (shell, Perl, PowerShell, Python, Java...)
• Informatica PowerCenter
• Informatica PWX
• Informatica DQ
• Informatica DEI
• Informatica B2B/DX
• Informatica MFT
• Informatica MDM
• Informatica ILM
• Informatica Cloud (IDMC/IICS)
• Ansible (Automation)
• Operating System Knowledge (Linux/Windows/AIX)
• Azure Dev Ops Pipeline Knowledge
• Python and/or Powershell
• Agile SAFe for Teams
• Enterprise Scheduling Knowledge (Maestro)
• Troubleshooting
• Communications
• CP4D Datastage
• Mainframe z/OS Knowledge
• Open Shift
• Elastic
• Experience in creating and working on Service Now tasks/tickets

About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
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